Our company abide by a policy of high ethical standards and professionalism while interacting with our customers. We believe that the customer is always right, and as such, we will ensure that all the needs of the customer are fulfilled.
I bought an answer that has reached the purchases limit
The reason why we put a three times limit for an answer purchase is to avoid plagiarism. If the question has reached the limit, the client should be guided on how to place a new order that will be delivered 0% plagiarized and as per the client’s deadline. The amount used to purchase the answer should be deducted from the final cost. A customer should receive a 100% refund if there is no available writer to handle the question or if the question is more complex. The refund should be done within 14 days in line with the company policies.
Our highly skilled writers are chosen through a thorough vetting process. It is not allowed to exchange private information such as personal contact information. Clients are only permitted to communicate with their writer through permission by the company.
The copyrights of all our products are owned by thisessayhelp until payment is received for the content. Once payment is done, the copyright is automatically transferred to the customer. In the event that the client reverses payment for work they have received, then the copyright will not be under their ownership and will be considered as a stolen copyright.
Customer satisfaction is our most important objective. We ensure that our customers get value for their money. In the unfortunate event that our products do not meet the needs of our customers, we are more than willing to offer a refund.The refund is however when the fault is entirely on the companies side. The client has an obligation of submitting all the instructions and the attachments as he submits the order to avoid issues. In case the client does not submit all the requirements he should allow time for the company to submit the paper as the order starts counting on the writers platform when all the instructions are sent and confirmed to be correct.
Cancelling your order
When you cancel your order before we assign a writer to work on it, you will receive a 100 percent refund. Once the order has been assigned, your refund will be calculated according to the deadline of your order. This is because the writer who was assigned to work on your order needs to be compensated.
No writer was found to work on my order
The most suitable writer is assigned to a particular order. Even so, an appropriate writer may not be found in rare occasions. In the event that this happens, you will receive a full refund.
Requesting for a full refund due to complete dissatisfaction with quality of the paper
If a customer is not satisfied with the quality of their paper, they can request for a free revision. They could also ask for a different writer to be assigned to their order. If the customer do not approve the paper, he/she can request for a full refund. This option leads to the paper we produced being posted online for commercial purposes. The customer will then have to prove their claim using strong reasons within 14 days. After this, the customer can receive up to 100 percent refund at the discretion of the Dispute Resolution Department.
I received my order but did not approve it
The customer should approve their order within 14 days. If the customer fails to approve their order or request for a revision within 14 days, the system will automatically approve the order. After this, the customer will have 14 days to request for a refund. When this period lapses, a refund will not be possible.